FAQ - Jennifer Rae Ochs

FAQ

Links

Partner: Evolve Systems: An agency creating business solutions for the digital world. https://evolve-systems.com/

Art Consultant: http://corporateartforce.com/

Beverly Hills Art Gallery: http://artangels.net/

Art Gallery and Art Consultant: http://www.artclientservices.com

Media Partner: http://www.messagingcoach.com

International Art Gallery: http://www.tokaart.com/

Frequently Asked Questions

I have all four; Rise, Flow, Soar, and Dream. Overtime, each has become a favorite, now, I’m equally in love with each of them.

All of our items are custom printed and hand sewn. Custom printed orders are non-refundable.

Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.

In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted within 10 days of the ship date for Canadian and US orders and within 15 days for international orders or we may not be able to help resolve the issue.

When contacting us with an issue, please be sure to include photos for our reference.

All returns are handled on a case by case basis, Jennifer Rae Ochs does not cover the shipping cost of a returned item.

We ship orders via USPS.

We ship US orders  3 times a week, on Mondays, Wednesdays and Saturdays.

COVID-19 – Overall, we’re seeing a substantial improvement over last month’s production times, we’re still pushing to get back to pre-shutdown production times by the beginning of September.

Within the USA, orders usually take 2-6 days to arrive once shipped.

Within Canada, orders usually take 2-13 business days. For example, a package sent Canada Post Expedited may take 5 days to get to Vancouver, BC, and another package sent by the same service will take 13 days to get to Iqaluit, Nunavut.

International orders take 10-30 business days, but may be delayed at the border of the destination country as they go through customs.

Please note shipping time is independent from production time.

If you receive a product that has a mechanical issue the effects the use of it (for example a hole in a leg seam), please follow these steps to report it to us:

  1. Take a few good quality pictures that clearly illustrate the problem. If the problem is related to sizing, try to place a tape measure on the garment to show the the problem.
  2. Email us at [email protected]
  3. In the subject title, please put the order number so we can easily look up your information and order.
  4. We will confirm we received your email and will try to be back in touch in 48 hours.

We may ask you for more information or pictures if the submitted photos are not clear enough. We take quality matters very seriously and sometimes it can take a bit longer to review a problem if it is more complicated. We will work with you to find a solution that is appropriate to your specific issue. Possible resolutions include; reprinting the order, providing a credit, restocking fee’s may apply.

Liaison by JRO

Custom Art Commissions and Art Gifting, creates an opportunity for artist and collector to collaborate in creating custom commissioned artwork of personal significance and inspiration to both artist and collector.

Excellent, please contact me directly, I am happy to forward my most recent portfolio!

Jennifer loves to create commissioned work for her collectors! Introducing Liaison by JRO, creates an opportunity for artist and collector to collaborate in creating commissioned artwork of personal significance and inspiration to both artist and collector.

Occasionally JRO is asked if she can reproduce an original painting that has already been sold. This is not possible, as each piece is 100% original, hundreds of acrylic and mixed media sculptural layers! However, Jennifer is happy to discuss aesthetics, color palette and many styles of expression to determine your project vision and goals.

Commission Terms: After initial consultation, the artwork dimension, price, and terms of agreement will be clarified by both parties signing a custom commission agreement.  A 50% down payment will be collected, at which point, JRO will begin the creation process.

The painting process can take 4-16 weeks, depending on project, exhibit schedule, and existing custom commission projects. Timeline will be discussed in detail, so both JRO and Collector has a firm understanding of timeline.

Once the painting is completed, The final payment is due prior to shipping.

Jennifer Rae Ochs has also completed many Corporate Art Commission Projects, please contact us directly to further discuss.

JRO, an internationally shown artist provides cleared art rentals for productions across all industries. JRO original work has been seen in film, television, commercial promotion, ready to wear couture, interior design and real-estate staging. The JRO ART Collections include; acrylic, mixed media paintings on stretched canvas, loose canvas collections also available. Dimensions available from 8×8 in. to 6×12 ft.

Custom Commission and Art Consulting: Custom commission projects are welcome! JRO offers art consulting services. JRO collaborates with creative professionals to develop original artwork that speaks to character, storyline and art direction on set.

Rental and Purchase: contemporary art, modern art, abstract art painting, minimalism, mixed media, black & white art, color field art, collage art, art for rent, diptychs, triptychs etc. Driver Instructions: Conveniently located in Hollywood, CA with easy off-street parking accessibility. Pick up or delivery. Worldwide shipping available.

Selected Credits: Gabrielle Union Collection with New York & Company, Madam Secretary, Dexter, Sonos Home Theater Campaign, and Fendi Casa.

You can contact Jennifer Rae Ochs by using our contact form or emailing her directly at [email protected]

Jennifer accepts credit card payment thru Square; American Express, MasterCard and Visa. Of course many additional options also available, given our savvy digital world.

Please let me know where you are located, I will provide you with necessary information, whether Gallery or Art Festival.

University of Minnesota, Twin Cities

I have been painting for 25+ years.